1. How does Garimpando guarantee product authenticity?
All of our products are authentic and purchased only from luxury brand stores. Each item comes with the Original Invoice from the respective brand. We guarantee that every product listed on our platforms is 100% authentic.
2. How long does shipping take?
Shipping times vary depending on your location and the chosen delivery method. Orders are typically processed within 3 to 5 business days, and shipping may take an additional 5 to 7 business days. For personalized (custom) orders, shipping times may vary, and we will notify you of any extended timelines. We only work with qualified shipping companies, and in specific cases, we may arrange delivery through a personal courier.
3. Is there any risk of being taxed?(Tem algum risco de ser taxado?)
All imports to Brazil are subject to inspection by the Federal Revenue Service, as is standard procedure. We only ship through qualified and highly experienced carriers. In certain cases, depending on the product, we may offer delivery through a personal courier. If you’d like more details on how this works, our shipping team can provide further guidance.
4. Can I make a personalized purchase with Garimpando?
Absolutely. For this, we ask that you contact our team directly. We will schedule a time and create a tailored shopping itinerary exclusively for each client.
5. Can I return or exchange my purchase?
No. We take pride in offering high-quality, exclusive luxury items. Due to the unique nature of our products, the strict curation process, and direct access to luxury brand stores, all sales are final.
6. Are the prices on the website final?(Os preços no site já são finais?)
Yes, the prices shown on the website are the final prices for the merchandise delivered to your door. Possible import duties upon arrival in Brazil are not included.
