1. What is Garimpando?
Garimpando is a luxury accessories recommerce platform. We specialize in curating, authenticating, and reselling high-quality, news and pre-owned luxury items. Our goal is to extend the lifecycle of fashion items and promote sustainability through circular fashion.
2. How does Garimpando ensure the authenticity of the products?
We have a dedicated team of experts who authenticate every item that we sell. Our authentication process includes examining the materials, craftsmanship, and brand markings to ensure the item’s authenticity. We guarantee that every product listed on our platform is 100% authentic.
3. What condition are the items in?
Our products are carefully curated and maintained in excellent condition. We ensure that each item is thoroughly inspected, cleaned, and prepared before it’s listed on our platform for sale.
4. Can I return or exchange my purchase?
No. We take pride in providing high-quality, authenticated luxury items. Due to the unique nature of our products and the rigorous curation and authentication process, all sales are final.
5. How long does shipping take?
Shipping times vary based on your location and the shipping method you choose. Typically, orders are processed within 3-5 business days, and shipping can take an additional 5-7 business days. For custom orders (on order), shipping times may vary, and we will notify you of any extended timelines.
6. How are shipping costs calculated?
Shipping costs are calculated at checkout based on your location and the size and weight of your order.
7. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal and other secure online payment methods as outlined in our Payment & Pricing policy.
8. Can I cancel my order?
You can cancel your order if it hasn’t been processed or shipped. Please contact us as soon as possible to check the possibility of the cancellation. Once your order is processed, our Returns Policy will apply.
9. Do we offer international shipping?
Yes, we ship internationally. Shipping costs and times will vary depending on the destination. For more information on international shipping, please email or WhatsApp.
10. How can I contact Garimpando for further questions?
We’re here to help! If you have questions, suggestions, or feedback, you can email us at contactus@garimpandonaamerica.com or WhatsApp / Text Message support at +1 840-209-7550.